Refund Policy

At ROOTS NXT GEN, our dedication is towards furnishing our customers with superior quality safety boots, merchandise and exceptional customer service. We understand that sometimes, customers may need to return or exchange their purchases for various reasons. That's why we have a clear and transparent refund policy to ensure our customers' satisfaction. We will discuss our refund policy, how it works, and what customers need to know to get a refund or exchange of your safety boots.

What is our Refund Policy?

Our refund policy outlines our commitment to customer satisfaction by providing options for customers to return or exchange safety boots. We aim to guarantee that our customers are contented with their purchase. However, if they are not, we are dedicated to resolving the issue. Our refund policy is clear, transparent, and easy to understand. It outlines the terms and conditions of our refund and exchange policies, including how long customers must return or exchange and what products are eligible for a refund or exchange.

Exceptions to our Refund Policy

There are some exceptions to our refund policy. Custom orders, final sale items, and gift cards cannot be returned or refunded. Additionally, any items that have been worn, altered, or damaged will not be eligible for a refund. We reserve the right to refuse a refund if we determine that the item(s) do not meet our return policy requirements.

How does our Refund Policy Work?

Customers can return or exchange their different purchase like women’s safety boots, men’s safety boots etc. within 15 days of the purchase date. For a refund or exchange to be permissible, the product must be in an unused, brand-new condition with its original tags and packaging intact. Customers must provide a valid receipt or proof of purchase, and we may require additional information, such as the reason for the return or exchange. Once we receive the product and verify that it meets our eligibility criteria, we will issue a refund or exchange it. Please find some more information below in this regard.

Returns:We will process returns for shoes that have not been worn or damaged, with the original packaging and tags still attached, within 15 days from the purchase date. Regrettably, we cannot issue refunds or exchanges for safety boots returned beyond this timeframe. If you wish to initiate a return, kindly contact our customer service team. Our team will furnish you with a return authorization number and provide instructions for your return. Exchange:Should you wish to exchange your safety boots for a different size or design, please contact our customer service team to begin the exchange process. We will furnish you with a return authorization number and instructions on proceeding with your exchange. After we receive your returned item, we will process your exchange and ship your new item to you. Kindly note that there may be shipping charges applicable for exchanges.

Customer Considerations When Buying Final Sale Items

Products that are designated as final sale items, including safety boots, waterproof safety boots, composite toe safety boots, are not eligible for returns or refunds. It is important to note that all purchases of final sale items are considered final. We retain the discretion to reject returns or exchanges that do not adhere to our return policy criteria. For any queries about our return policy for safety boots or any other product, please do not hesitate to contact our customer service team. We are always ready to assist you.